Shipping and Delivery Policy

Exchange Guidelines

Custom-made items, sweatshirts, hoodies, full-sleeve t-shirts, and mugs cannot be returned or exchanged (all sales for these items are final).

For other products, exchanges must be requested within 3 days of product delivery. If you need to exchange an item for a different size, please email hello@desikoncept.com with your order number, and we will assist you.

Note: Reverse pickup may not be available in all locations. In such cases, you will need to send the item to the return address using a local courier service.

Damaged, Defective, or Misprinted Items

We do not offer refunds for orders canceled voluntarily. However, all claims for misprints, damage, or defects must be submitted within 3 days of receiving the product. Any claim deemed to be an error on our part will be handled at our expense.

To initiate a return request for damaged, defective, or misprinted goods, please email hello@desikoncept.com and we will guide you through the process.

Order Modifications & Cancellations

If a cancellation notice is received before your order has been processed, your order will be canceled immediately, and you will receive a full refund.

Orders that have already been printed and shipped cannot be canceled. In such cases, the product will go through its normal lifecycle process.